Interfaces - Change with Care
“Why do phones ring?” That is how Ellis Hamburger’s foreword to Golden Krishna’s Best Interface is No Interface starts! To draw our attention, obviously: “They sounded like alarms, shrill electrical burps and gurgles that duly represented the urgency.” That was when the phone was invented. With the advent of the cell phone, and now the smartphone, the sound of a phone ringing is annoying, even disruptive. “Why couldn’t someone just text to see if I’m available instead of calling and interrupting what I’m doing?” Hamburger points out the solution of one app, Snapchat. You try chatting with someone on Snapchat, and only if they respond will the app allow you to call. While not perfect (there are many scenarios where this isn’t approach isn’t OK), it certainly is an improvement in many cases. But, as Hamburger says, not all old interfaces are wrong or bad. Sometimes, the new interface can indeed be an improvement: “The ‘Hey, want to chat?’ text replaces th...