IndiGo and the Monopoly Question
Last December, the chaos and flight disruptions created by IndiGo were enormous and terrible. The penalty imposed on them was a paltry ₹22 crore (no prizes for guessing what must have transpired behind the scenes). The root cause identified by the DGCA (Directorate General for Civil Aviation) though did make sense: “an overriding focus on maximising utilisation of crew, aircraft, and network resources”. Such an (over)emphasis then “significantly reduced roster buffer margins” and “adversely impacted operational resilience”. But, while the above reason is valid, it wasn’t complete. IndiGo had clearly assumed the new regulations (on rest hours between flights) would not be enforced by the government and therefore had not prepared to meet them (by reducing flights or hiring more pilots/crew). And why did they make that assumption? Because they held a 65% market share, and they assumed that if they couldn’t/wouldn’t meet the new regulations, well, surely the governmen...