A Trip to a PSU Bank After Ages
My wife has been saying for a (long, long) while that we should go re-activate or close or pull out our money in PPF and SBI. We haven’t transacted in either for a long time, so it was almost certain they were dormant. We don’t expect the process to be easy or clear, but finally we decided to initiate the process. We to the nearby SBI branch. We went in, saw a token generator, and went to get one. It wasn’t working. Ok, so you’d expect a queue somewhere, right? Except the only queue was in a counter to open new accounts! Weirdly, lots of people were seated with no apparent hurry or urgency. Waiting (for what? For who?), filling forms, no urgency, no impatience, no irritation… it was almost surreal. My wife then saw an employee walking by and asked him how to get a token. He gave a wide smile, you know the kind rural folks give urban denizens when they come to a village… Oh, you poor ignorant people. Then he said, “The token system doesn’t work” and helpfully added,...